Relation and Account Administration
Manage account details concerning the insurer and their client and prospect bases including claims/debt parties. Each party manages their own data (click ‘my details’) online according to their login permission/access profile.
Manage all insurance policy data pertaining to client insurance policies and premium calculations and prospect offers. Fully supports automatic changes, calculations and renewal processes. The insurance information can be used in potential cross-selling opportunities. Acceptance is a real-time process with online fraud verification built-in.
Fast time-to-market for new product implementations including management of all information concerning the insurance packages, products and their corresponding coverage. Acceptance criteria and factors affecting the premiums are created, maintained and migrated as the market dictates. Product creation, configuration and coverage can be exquisitely flexible and efficient with built-in automated acceptance criteria. Premiums are calculated real-time based on base-premiums combined with the configurable risk factors.
Integrated single customer and product view in case of customer contact. Set up for all digital channels (email, chat, virtual robot) and call.
Real-time analysis and reporting on website usage, customer search behaviour and sales funnel conversion. CynoSure presents an integrated and consistent view of all customer interactions and all aspects of the platform through the web.
Rewarding trusted and loyal customers builds a strong entanglement with clients. A point system can be incorporated based on a multitude of criteria in order to facilitate the benefit sharing. Discount percentages or package deals on multiple products can be offered as part of a bonus system.
Distribution partners and aggregators
Sell insurance products through 3rd parties with advantageous conditions or promote through comparison sites. This could offer fully automated and real-time acceptance and fully traceable (track & trace) transactions, all accessible through standard web services. If needed call centre support could be linked to the platform.
Manage all aspects of the insurance life-cycle creating invoices for premiums, collections, damage claims, penalties and debt management.
Support all aspects of the claims process from notification to claims handling and settlement. Claims processing is automated to the fullest possible extent with straight through processing employed throughout; automated change for no-claims bonus, adjustment and payment of claims. Customers are given all possible assistance and the information they need in their online policy map to streamline the process. If needed a call centre has access to all data.
CynoSure can launch personalised or mass marketing campaigns based on website demographics and personal insights on current client base. CynoSure has proven integration with SAS but can also integrate with other campaigning solutions.
CynoSure offers automated testing (A/B testing) facilities to ensure full end-to-end consistency and accuracy.
The generation of all documentation for customers and a central repository for all customer and 3rd party communication from formal policy contracts and police reports to emails and SMS reminders.
Client documentation is created and delivered according to client preference (email, SMS, phone, web or print). The content is available to all parties.
Frontend Development (white label)
CynoSure offers frontend solutions, taking mobile devices as a starting point. In a white label solution this means a highly customisable responsive frontend framework.
Access Management & Supervision
A sophisticated administration portal controlled with functional and data access profiling, all built on flexible web services.
The administrative kernel of CynoSure offers insurers complete system control and authorisations.